Description:

           Increase customer satisfaction and retention by providing customers, contractors, and other business associates with accurate, consistent, timely, and meaningful information.

Essential Functions:
*  Be available to handle customers’ inquiries.
* Answering and documenting all incoming contacts to determine their nature and respond to calls.
* Responds to customers’ inquiries and complaints.
* Evaluate data to determine and implement the appropriate action to resolve the complaint.
* Effectively diffuse anger, tension, and hostility of customers expressing concerns about our businesses
* Be open and receptive to feedback, and change behavior to improve performance

• Coordinate with other staff within the various organizations: De West Wind, Teruke International Co Ltd, Fish Farm, Water Factory, and any other businesses owned by the CEO to facilitate sales and deliveries. 
• Report any abnormalities in the businesses mentioned above to the CEO/his designee promptly
• Serves as a direct assistant to the CEO/his designee
• Carry out a daily audit of all transactions of the businesses mentioned above and report directly to the CEO/his designee. This includes but is not limited to all spreadsheets with access
• Work with multidisciplinary teams within the organization to achieve success
• Create and propose new strategies that would lead to the development and success of the businesses
• Train, motivates, and serve as a resource to other staff of the businesses as mentioned above
• Explore ways to minimize and eliminate wastes
• Constantly engage in research work that would make the businesses to be competitive working directly with the CEO/his designee
• Serves as a liaison to the CEO/his designee, and other stakeholders, protecting all business interests in Nigeria.
• Manage and coordinate all businesses’ social media accounts to ensure that all inquiries, comments, messages, and other activities are promptly responded to.
• Prepare salary schedules and ensure that remittances to various government agencies are made promptly.
• Handle petty cash for office expenses
• Furthermore, any other functions may be necessary for the success of the businesses as determined by the CEO
• Manage the websites of our businessess and propose changes when necessary

Qualifications

Basic Qualifications:
Experience
• Two (2-3) years of customer service experience recommended.

Education
• Bachelor’s degree in a related field, OND, HND, OR four (2-5) years of experience in a directly related field.

Additional Requirements:
• Has a substantial understanding of the job and applies knowledge and skills to complete various tasks.
• Excellent written and verbal skills.
• Ability to demonstrate analytical and problem-solving skills.
• Basic knowledge of personal computers required. Ability to multitask
• Demonstrate strong reading comprehension and writing skills to analyze and document interaction.
• Ability to think critically.
• Excellent written and verbal skills.

Preferred Qualifications:
• Call center experience preferred or customers service experience

Primary Location: Ogba – Ikeja, Lagos. Applicant should reside around Ogba/Ikeja/Berger, Ojota, Ketu, Maryland, and other locations less than 10 km from 45 Yaya Abatan Road, Ogba.

Scheduled Hours: 40 – 50 

Shift: Day 

Working Days: Monday – Friday, weekends sometimes

Working Hours Start: 8 am  

Working Hours End: 5 pm 

Schedule: Full-time 

Job Type: Standard